Terms of Use

Terms of Use — SLAM TICKETS These Terms govern the use of the SLAM TICKETS service (the "Service"). By using the Service, the user confirms full and unconditional acceptance of these Terms. 1. General provisions 1.1. SLAM TICKETS acts as an intermediary and an escrow/guarantee service for ticket buy/sell transactions for events. 1.2. The Service operates within the European Union and may also be used in other jurisdictions. The user is solely responsible for complying with the applicable laws of their country. 1.3. The Service is not an event organizer and is not responsible for event cancellation, rescheduling, or changes to event conditions. 1.4. All actions related to transactions are carried out exclusively through the functionality of SLAM TICKETS. 2. Anonymity 2.1. The Service operates in anonymous mode. 2.2. Each user is automatically assigned a unique nickname. 2.3. Users' personal data is not disclosed or shared with third parties, except where required by law or by payment system requirements. 3. Payments and insurance fee 3.1. All transaction payments are processed via Stripe and are held in escrow until the transaction is completed. 3.2. The Service charges an insurance fee of 25% of the ticket price. 3.3. The insurance fee is payment for transaction support, escrow usage, administration, verification, and dispute resolution. 3.4. The insurance fee is non-refundable and always remains with the Service. 4. Terms for sellers 4.1. Only individuals aged 18 or older may act as sellers. 4.2. The seller must provide a valid ticket that fully matches the description. 4.3. Selling counterfeit, duplicated, or already used tickets is strictly prohibited. 4.4. The seller payout is made only after the event has actually taken place. 5. Buyer rights and refunds 5.1. The buyer is entitled to a refund of the ticket price if the ticket: - is invalid; - does not match the description; - was not provided by the seller. 5.2. In the event of a refund, only the ticket price is reimbursed. 5.3. The insurance fee is not refundable, regardless of the reason for the refund. 5.4. If an event sold directly by its organizer on the Service is canceled, buyers are refunded the ticket price; the service fee is not refundable. For events not sold by their organizer on the Service (resale), cancellation or rescheduling by the external organizer does not by itself entitle the buyer to a refund. 6. Disputes 6.1. In case of a dispute, the Service may request additional evidence from the parties. 6.2. The final decision on disputes is made by SLAM TICKETS based on the provided data and these Terms. 7. Limitation of liability 7.1. The Service is not responsible for the actions of third parties, including event organizers and payment systems. 7.2. The Service does not guarantee that an event will take place and is not responsible for its cancellation or rescheduling. 7.3. The Service guarantees only the correctness of the financial part of the transaction within the scope of these Terms. 8. Blocking and refusal of service 8.1. SLAM TICKETS may refuse service or block a user without explanation. 8.2. Blocking may occur, including (but not limited to) cases of: - fraudulent activity; - providing false information; - systematic rule violations; - a high number of disputes and complaints; - attempts to bypass the Service rules or functionality. 9. Final provisions 9.1. Using SLAM TICKETS means full and unconditional acceptance of these Terms. 9.2. The Service reserves the right to amend these Terms without prior notice to users.